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webinar bank

A vet practice’s ability to learn and apply the learnings in everyday processes can be the ultimate competitive advantage.

December 2019 - Planning For Client Success

In the first of Vet CX’s Webinar/ Podcast series, we spoke with one of Australia’s leading Practice Managers located in the outskirts of Melbourne.

The Eltham Veterinary Practice is a leading small animal practice who pride themselves on providing the best possible customer experience for pets and their owners.

We spoke to Amanda about her 6-year journey and how they implemented such a successful program, how they motivate each other and continue to strive for improvement and the process for delivering the monthly results.

We also asked for her thoughts on the brand new Vet CX Customer Insights Program in comparison to the other providers she has used in the past.

If you’re an owner, practice manager or senior nurse considering launching a new customer experience program, then this 30-minute webinar/ podcast will give you some quick insights of what to expect and some simple tips to get off on the right foot.