1300 770 014 info@vetcx.com.au

Our team

Michael Mckeand

The fearless leader and founder of Vet CX, Michael is passionate about customer experience, business growth and bettering the veterinary industry. 

Prior to setting up Vet CX, Michael was the General Manager of the Australian Veterinary Association’s Business Group. Before that he worked in the banking sector and was responsible for driving improvements in customer satisfaction, retention, and growth.

Michael is beloved Broncos supporter, a country boy at heart and father of four beautiful girls, as well as one inner-city Cavoodle, called Baxter.

Dr Claire Stevens

Claire is the founding director of Global Vet Solutions, she has ten years experience as a practicing veterinarian and previously partnered in three veterinary practices. She is a published author, coach and facilitator with a focus on leadership, life balance strategies and team culture.

Recognising the synergies between Vet CX and GVS, Claire partnered with the Team in August 2020. Together we will educate and upskill the industry with The Perfect Consult.


Jane brings passion and heart to the Vet CX family. With a background in marketing, client experience and client management in large corporate organisations, she is an asset to the team and wider veterinary industry. Jane manages our consumer insight program and CX Training program.

Jane finds joy in the simple things in life, good coffee, good friends and exploring the great outdoors with her husband.

Dr Lewis Hunt

Graduating from the University of Melbourne in 2007 and spent the next six months working in the Gold Coast prior to accepting a Surgical Internship in Melbourne.

Following his internship he spent three years locuming around the UK, before settling into a small animal practice in London, coincidentally owned by another Australian! He returned to Sydney in 2013, with a wide range of medical and surgical experience under his belt, to work in both emergency medicine and general practice.

in late 2015. Lewis starred as one of the Bondi Vets in Bondi Vet: Coast to Coast on Channel 9.

In his (infrequent) spare time, Lewis can be found enjoying the outdoors with his family, speeding around on a mountain bike, and playing with his mischievous cat Boston.


Tahlia spent 17 years working within the veterinary industry, leading large teams of Veterinarians, Nurses and Customer Service teams, before making the leap into Human Resources.

Tahlia loves building teams and creating a great company culture to make work an enjoyable place for everyone, she is experienced in training and developing staff and enjoys mentoring junior staff.

Her house has been home for many foster animals, many of whom still come to regularly visit. She enjoys spending her down time at the beach or camping with her partner and two young girls.