Client experience training for veterinary professionals
Tailored training courses to suit individual needs, including client experience excellence, inbound and outbound phone skills, and customer journey mapping.
Every practice team is different, so every course is too
At Vet CX, we recognise that the needs of different practice teams are individual, and as such we offer tailored training courses to suit the needs of our clients. This includes full-day, half-day, offsite, or in-practice.
Full day
An immersive day for the whole team.
Half day
Focused sessions that fit around clinic hours.
Offsite
Step away from the phones and focus.
In-practice
Learn in the space where you work.
Three practical, hands-on courses
Mastering the telephone client experience
The primary contact method for new and existing vet practice customers is the phone. This means that providing excellent customer experience on in-bound calls to practices is critical for acquiring new customers, retaining existing clients, and providing the best care possible for your patients.
This training course is a practical, hands-on course focussed on inspiring customer care teams to deliver excellent customer experience, on every call.
Outbound phone skills client care training
When your customers leave your practice, what happens next?
Does your team conduct regular recheck and revisits calls? Do you conduct proactive vaccination calls to increase your compliance rates? If not, perhaps you need some help.
This training course is a practical, hands-on course designed for customer care teams. After the course, attendees will be equipped with the skills and knowledge they need to carry out outbound calls and help drive excellent customer experience.
In-practice client journey mapping
What is the door-to-door experience that your customers go through when visiting your practice for an appointment?
How can you make a visit to the vet as simple as possible for your customers? This in-practice customer journey training session is designed for the entire practice team. As a team, learn what steps the patient and their owner go through in your care.
Identify opportunities for improvements, provide the best care for your patients, and improve customer satisfaction and retention.
Let's talk about your training needs
If you would like to discuss your training needs with our team, leave your details below and we'll get in touch.
Training enquiry form
Leave your details and a member of our team will get in touch.